Privacy Policy

Our website and marketing are owned and managed by Direct Care LTD registered in England and whose registered office address is at Unit 38A, Plume Street B6 7RT, Birmingham, United Kingdom. At Direct Care, we are committed to protecting and preserving the privacy of our valid customers visiting our website.

This privacy notice elaborates on when and why Direct Care collects personal information, how it is used, the scenarios in which we may disclose it to others and how we keep it safe. We are committed to keeping all of your personal information confidential, although we reserve the right to disclose this information in the circumstances mentioned in this policy. Direct Care promises to keep your personal information on a secure server, and we fully comply with all applicable UK General Data Protection legislation.

We encourage customers to occasionally visit this page, as we may change this Policy from time to time.

If you have any questions regarding this Policy and our privacy practices, call us at +441216616357.

We are Direct Care, a proud British online shopping platform.

Adequate and Relevant Data Processing

The Direct Care will only collect and process personal information for specific purposes necessary, for which the owner of the data will be informed.

Data Accuracy and Keeping it timely

All the personal information gathered, processed, and held by Direct Care is kept accurate and up-to-date, including the rectification of personal data at the request of the owner.

The accuracy of personal information shall be confirmed when it is collected and regularly checked at intervals. Reasonable action may be taken without delay to correct or delete any personal data that is found to be inaccurate or out-of-date.

Data Retention

Direct Care will not store personal information for any longer than is necessary depending on the actual reason for which that data was originally gathered, held, or processed. Also, required steps to dispose of or delete personal information may be taken without delay when the data is no longer in use.

Secure Processing

At Direct Care, we make sure that all personal information collected and processed is safely kept and protected against unauthorised processing, accidental loss, destruction, or damage.

Personal Information we use

Our personal information includes messages, emails, date of account creation, date of account cancellation, date of birth, gender, First name, Surname, Login email address, IP address, physical address plus postcode, etc.

Personal Information Sharing

It is important to know that Direct Care only shares customers’ personal information with service providers to help us fulfil our contacts and offer our services to customers.

Your Rights

According to the General Data Protection Regulation rules, customers have the right to access their Personal Information from the service provider and request for it to be rectified, updated, or deleted. If you want to exercise these rights, feel free to call our customer service team at +441216616357.

Please note that Direct Care may update this Privacy Policy regularly to help us reflect any changes to our practices and other operational, legal and regulatory reasons.

Contact

If you disagree with how we have handled your personal information and want to raise a complaint, feel free to email us at [email protected]. In case our response does not satisfy you, or you believe that we are not handling your personal information following the law, you can complain at https://ico.org.uk/concerns/. Although incorrect or lacking information, Direct Care does not force anyone to provide their personal information, which may result in our inability to offer customers our products and services.