When urgency matters, our Royal Mail Special Delivery option offers guaranteed next-day delivery by 1PM—fully tracked and signed for. Whether you’re ordering essential health items or a last-minute gift, you can count on a delivery experience that’s secure, transparent, and timely.

Fast, Secure Delivery When You Need It Most

Opt for Royal Mail Special Delivery at checkout and get your parcel delivered by 1PM the next working day—for just £10.99.

This is the ideal choice for time-sensitive orders or when you want added assurance that your package will arrive precisely when needed.

How It Works

We’ve simplified the process so you know exactly when to expect your delivery:

Orders Placed Before 2PM (Monday to Friday)

• Orders placed before 2PM are dispatched the same day

• Your parcel is delivered by 1PM on the next working day

This applies to all UK mainland postcodes covered under Royal Mail’s Special Delivery service.

Orders Placed After 2PM or at the Weekend

• Orders received after 2PM on Friday or during the weekend will be dispatched on the following working day (typically Monday)

• You’ll then receive your parcel by 1PM the day after dispatch

We always aim to fulfil your delivery expectations as efficiently as possible.

What You Get with Special Delivery

Your delivery is more than just fast—it’s also secure and reliable, backed by one of the UK’s most trusted couriers:

• Tracked from Start to Finish
  Get full visibility of your parcel’s journey with live Royal Mail tracking from dispatch to doorstep.

• Signed for on Arrival
  A signature is required on delivery, ensuring the item reaches the correct recipient securely.

• Priority Handling Throughout
  Royal Mail processes these parcels as a priority, ensuring they receive faster handling and earlier delivery slots.

This service is particularly well-suited for deliveries that carry high personal or monetary value—giving you added peace of mind.

Why Choose Special Delivery?

This premium delivery method is ideal when:

✅ You’ve ordered something you need urgently—such as medical or health-related products.

✅ You want added reassurance with full tracking, insurance, and signature on arrival.

✅ You prefer a delivery service backed by Royal Mail’s trusted UK network.

✅ You’re sending a gift or item that must arrive before a specific time.

Direct Care’s partnership with Royal Mail ensures your parcel is in safe hands, with delivery timelines that reflect your schedule—not the courier’s.

How to Select Special Delivery at Checkout

When placing your order, you’ll be able to select your preferred delivery method at the final checkout stage.

To use this service:

• Proceed to checkout as normal

• Under “Delivery Options,” choose:
  Royal Mail Special Delivery Guaranteed by 1PM – £10.99

Your order will automatically be prioritised, packed, and dispatched for delivery as per the times listed above.

Important Notes

• Royal Mail Special Delivery covers most UK mainland postcodes. Some remote or non-mainland areas may not qualify for guaranteed 1PM delivery—check with Royal Mail for postcode-specific details.

• This service does not operate on Sundays or Bank Holidays. Orders placed during these times will be processed the next working day.

• In rare circumstances such as severe weather or courier disruption, delays may occur. You will be notified and kept updated via email if this happens.

Choose Confidence. Choose Royal Mail Special Delivery.

Whether it’s peace of mind, speed, or reliability you’re after—this option delivers on every front. Get your order delivered exactly when you need it, with a premium Royal Mail Special Delivery service that’s fast, traceable, and trusted across the UK.

Need Support? We’re Here to Help

Still not sure which delivery option is best for your order? Or need help tracking your parcel? You can reach our support team Monday to Saturday, 9AM–5PM: Call us on: 0121 461 6835 or send an email: customersupport@direct-care.co.uk.

We’re happy to guide you through the process and ensure you feel confident placing your order.